Kansai Electric Power -power with heart-

Privacy Policy

(Adopted February 28, 2003; revised July 25, 2005)

In handling the personal information of our customers and others, Kansai Electric Power Co., Inc. recognizes its important responsibility to protect that information with appropriate measures in order to fulfill our corporate mission to maintain the confidence of our customers and our many other stakeholders.
1. Principles
Kansai Electric Power well recognizes that all personal information must be handled with care out of respect for the rights of the individual. Consequently, we observe all laws and regulations applicable to the handling of personal information and strive to handle it appropriately in consideration of the right to privacy, among other rights. In addition, we shall continuously review our handling of personal information in the interests of improving our operations.
2. Acquisition of personal information
Kansai Electric Power shall conduct itself appropriately when acquiring and retaining personal data and shall never utilize any deceptive methods.
3. Use of personal information
In principle, in order to conduct required operations smoothly, we shall use all retained personal data only within the scope necessary to achieve the "purpose of use of personal information" as stated in the attached "Public Announcement of Matters Concerning the Act on the Protection of Personal Information, etc.”
4. Disclosure and provision to third parties
We shall not disclose your personal data to any third parties except in the following circumstances:
  • if we have your consent to do so;
  • if it is necessary, as part of our business operations, to disclose your personal information to one of our business subcontractors. Moreover, if our business operations require us to disclose your personal information to subcontractors, we shall require that the subcontractor sign a non-disclosure agreement beforehand, and we shall not disclose your personal information until such non-disclosure agreement has been finalized; or
  • if there is sufficient reason to disclose your personal information as required by law.
5. Ensuring that your personal information is up to date and properly secured
In the use and retention of your personal data, we shall take all appropriate data security measures against loss, destruction, manipulation, leakage, and illegal access to information systems and shall supervise our employees and our business subcontractors appropriately. In addition, within the scope necessary, we shall endeavor to keep your personal data accurate and up to date.
6. Disclosure, correction, inquiries, etc.
We shall respond to requests for disclosure and correction regarding your retained personal data as well as any inquiries regarding the handling of your personal information according to prescribed laws and regulations. Specific procedures are indicated on the attached “Public Announcement of Matters Concerning the Act on the Protection of Personal Information, etc."
Remarks
  • The definitions of the terms "personal information,” "personal data," and "retained personal data" in the above policy are the same as those definitions outlined in the Act on the Protection of Personal Information.
  • Personal information used for employee management and for the administration of the Kansai Electric Power Hospital is handled in a separate manner.
  • When we show the purposes of use of the personal information to persons individually, the details of the purpose of use take priority over the above policy.

(Attachment)

Public Announcement of Matters Concerning the Act on the Protection of Personal Information, etc.

(Adopted February 28, 2003; revised July 25, 2005)

Under the Act on the Protection of Personal Information (“the Act”), the Company hereby publicly announces the following articles and represents them in a readily accessible manner.

1. Purpose of use of personal information (related to Paragraph 1 of Article 18)
  • The Company uses personal information within the scope required to conduct administrative work associated with the conclusion and execution of contracts, debt collection and debt repayment, formation and maintenance of assets and facilities, the development and improvement of products and services, and the provision of information by way of methods such as direct mail related to products and services.
(1) Electricity business (2) Heat supply business (3) Telecommunications business (4) Information processing and information delivery business (5) Gas supply business (6) Electricity load balancing of equipment such as electric equipment, heat-storage-type air conditioning, and hot water supply equipment as well as the manufacture, sale, lease, installation, operation, and maintenance of facilities contributing to the efficient use of electricity (7) Railway business under the Railway Business Act (8) Buying, selling, leasing and management of real estate, (9) Engineering, consulting, and sales of technology and expertise related to businesses (1) to (8) and to environmental conservation; (10) Other businesses related to (1) to (9).
2. Purpose of use of personal data (related to Paragraph 1 of Article 24)
  • Name of entity handling the personal information: The Kansai Electric Power Co., Inc.
  • Purpose of use of all personal data retained (except for those cases falling under any of Items 1 to 3 of Paragraph 4 of Article 18)
    In principle, this is the same as the above-stated item 1, "Purpose of use of personal information (related to Paragraph 1 of Article 18)."
  • Procedure for inquiring about disclosure:
(Reception desks)
Customer Centers of all sales offices; General Affairs & Public Relations Groups of the Tokai Branch and Hokuriku Branch; General Affairs Group of the Nuclear Power Division; and the Clerk’s Office of the Tokyo Branch
Business hours
9:00 to 12:00 a.m., 1:00 to 5:00 p.m. (except Saturdays, Sundays, holidays, May 1, and fixed company holidays, including the year-end and New Year holidays)
(1) Distribution of application form
If you inform the reception desk that you are requesting disclosure according to the law, we will mail or hand out the specific application form at the time of your visit.
(2) Submission of application form
Provide the information required on the application form and submit it at the reception desk. If sending it by postal mail, write the following on the envelope in red ink: “Inquiry regarding retained personal data.” The “claimant” on the application form is the person who can be identified by retained personal data targeted for the inquiry; the “proxy” is the claimant’s agent who submits the application form in place of the claimant.
(3) Claimant identification
When the application form is submitted, we identify the claimant or proxy through documentation (a “personal identification document” such as a driver's license, a health insurance card, a pension notebook, passport, or seal registration certificate). When submitting the application form by mail, please enclose a copy of a claimant’s personal identification document.
(4) Inquiry by proxy
a. When submitting the application form to the reception desk through a proxy who has received authorization from the claimant, submit a letter of proxy and a copy of the personal identification document of the claimant. (If sending by postal mail, enclose the applicable documents along with the application form.) b. When the application form is submitted by a legal representative as a proxy, submit a document proving the qualification of the legal representative (such as an extract from a person's family register). (If sending by postal mail, enclose the applicable documents along with the application form.) In this case, it is not necessary to present a copy of the personal identification document of the claimant. As for documents proving the qualification of the legal representative, please black out any information not required for personal identification and proof of qualification before submitting such documents.
(5) Handling of personal identification documents
Upon receiving the copy of the personal identification document of a claimant or proxy by mail, we immediately shred and discard the document after confirming its validity at the reception desk, unless otherwise instructed. Please black out any information not required for personal identification and proof of qualification before submitting such documents.
(6) Reply
In general, we deliver our reply document by postal mail to the person (claimant or proxy) who submitted the application form to us. If the proxy requests that the reply document be sent to a claimant, please indicate this on the application form at the time of submission. We always seek to respond to applications quickly, but we may require about ten business days to send out the reply document after the reception desk receives it. We apologize in advance if we are unable to comply with a request pertaining to retained personal data that cannot be disclosed.
(7) Fee
Regarding Paragraph 2 of Article 24 of the public announcement of the Purpose of Use, and requests for disclosure related to Paragraph 1 of Article 25, a fee of 500 yen (including consumption tax) per application is payable prior to the reply as a general rule. (When providing the disclosure, we will inform you individually of the payment method).

This handling fee has been applicable since we began accepting submissions on October 3, 2005.

We may charge an additional separately specified fee for disclosure of special content, including cases where a long-term internal investigation is required.

(8) Miscellaneous
Requests for the return of a submitted application form cannot always be accommodated.