Privacy Policy

The Kansai Electric Power Company
(Established on February 28, 2003. Last revised on October 12, 2023)
Personal Information Handling Business Operator
The Kansai Electric Power Co., Inc.
3-6-16 Nakanoshima, Kita-ku, Osaka
Nozomu Mori,Representative Executive Officer,President

1. Basic Principles

We fully recognize that personal information is something that should be handled very carefully having respect to each person as an individual. Therefore, we will appropriately handle personal information in accordance with laws and regulations, and also taking into consideration the right to privacy and other rights. Furthermore, we will review our handling of personal information as needed and continually strive for improvement.

2. Acquisition of Personal Information

We will acquire personal information properly without resorting to falsification or other fraudulent means.

3. Use of Personal Information

In principle, we will use the personal information that we have acquired within the scope required to achieve the “Purpose of Use of Personal Information” in order to facilitate our proper and smooth business operations.
And, of the personal information that we have acquired, we will use individual numbers and specific individual information within the scope of the purpose of use in order to perform the business operations prescribed in laws and regulations.

4. Joint Use of Personal Information

We may jointly use personal information based on our “Joint Use Privacy Policy”. And we may also jointly use personal information outside the scope of the “Joint Use Privacy Policy” with notice to the individual concerned.

*The person responsible for managing the joint use of personal information based on the " Joint Use Privacy Policy," is as described individually in the " Joint Use Privacy Policy,".
In addition, regarding the joint use of personal information by individual notification, unless otherwise stated, our company is responsible for management.

5. Disclosure and Provision to Third-Parties

We will never disclose or provide our retained personal data to any third party except under the following circumstances:

• With the consent of the individual concerned.
• Disclosure and provision of personal information to our subcontractors as necessary in the course of our business operations.
  In this case, we will disclose or provide the information after first concluding a non-disclosure agreement with the subcontractor and confirming that the personal information will be properly handled.
• When there is another valid reason such as when we are obliged to disclose or provide information based on laws.

6. Secure Management and Ensuring Personal Information is Up-to-Date

When using and storing personal data, we take the following safety measures against risks such as loss, destruction, falsification, leakage, and unauthorized access to information systems, and monitor our employees and contractors appropriately.
And we will strive to ensure that our retained personal data is accurate and up-to-date within the scope required to achieve the purpose of use.

• In systematic security control measures, we conduct a development of plan for information security measures, regular inspections by the administrator, and an establishment of a system for both normal and emergency situations.
• In human security control measures, we conduct regular training for all employees and provide guidance to the employees in charge of handling personal information and specified personal information.
• In physical security control measures, we conduct an access control to our buildings, an appropriate management of media containing data related to personal information, and a clarification of areas where specific personal information, such as personal information requiring consideration, is handled
• In technical security control measures, we conduct an access control and management of various information systems, a protection by encryption, etc., and an introduction of security measures for protection of information systems.

7. Disclosure, Correction, Inquiries, etc.

We will comply with requests from individuals to disclose or correct retained personal data, and respond to any inquiries about our handling of personal information, in accordance with the provisions of laws and regulations.

[Remarks]

• The definitions of “personal information”, “personal data” and “retained personal data” in the above policy shall be as prescribed in the Act on the Protection of Personal Information.
• The definitions of “individual number” and “specific personal information” in the above policy shall be as prescribed in the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures.
• Our handling of personal information related to our employee management and the operation of the Kansai Electric Power Hospital will be determined separately.
• If we have indicated the purpose of use of personal information and other details to persons individually, then the contents of that purpose of use, etc. will be given precedence over the above policy.

Purpose of Use of Personal Information

• We will use personal information within the scope necessary for the conclusion and performance of contracts, the collection and repayment of debts, the formation and maintenance of assets and facilities, the development and improvement of our products and services, Guidance by direct mail, etc. regarding products and services provided by us and those with whom we do business, etc., and all other operations incidental to each of the preceding in each of our businesses listed below:
  1. (1) Electricity business
  2. (2) Heat supply business
  3. (3) Telecommunications business
  4. (4) Information processing and information provision service business
  5. (5) Gas supply business
  6. (6) The manufacture, sale, leasing, installation, operation and maintenance of electrical machinery and equipment, heat storage type air-conditioning and hot water supply equipment and other equipment that contributes to electricity demand leveling or the efficient use of electricity
  7. (7) Transportation business based on the Railway Business Act
  8. (8) The buying, selling, leasing and management of real estate
  9. (9) Engineering, consulting, and the sale of technology and know-how related to the business enumerated in each of the preceding items (1) to (8) and environmental protection
  10. (10) Business incidental or related to each of the preceding items (1) to (9)
• And, of the personal information that we have acquired, we will use individual numbers and specific personal information for the following purposes:
  1. (1) To prepare tax returns, etc. in relation to withholding tax and special tax collection
  2. (2) To prepare records of the payment of remuneration, fees, contract money and rewards
  3. (3) To prepare records of the payment of retirement allowances, etc.
  4. (4) To prepare records of payments in relation to real estate
  5. (5) For other purposes prescribed in the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures

Joint Use Privacy Policy

We may jointly use personal information with the following parties
[In relation to the electricity business]

• Power supply service related
• Affiliated service related
• Grid Connection Power Service Fee [Generation charge related]

[In relation to the gas business]

• Gas supply service related
• Gas security / sales agency, repair / sales related to gas equipment / equipment

[In relation to our whole business]

• Integrated processing of our group companies, related to transactional receipts and disbursements.

[In relation to the electricity business]
（Power supply service related）

• Scope of Joint Users
  We may jointly use personal information with the following parties^*1.
  • Electricity retailers^*2
  • General electricity transmission and distribution utilities^*3
  • Electricity distributors
  • Organization for Cross-regional Coordination of Transmission Operators, JAPAN
  • Demand control contracting parties^*4
  • Electricity retail intermediaries agency^*5(limited to information acquired in electricity intermediary contract work which corresponds to an item of information to be jointly used)
• Purposes of Joint Use
  1. (1) To conclude, revise or terminate wheeling service contracts and electric power quantity adjustment service contracts (hereinafter, “Contracts for Wheeling Services, etc.”)
  2. (2) To provide an intermediary service for the termination of contracts for retail supply^*6 (including contracts in relation to isolated island and last resort supply services) and contracts for receiving electricity (hereinafter, “Contracts for Retail Supply, etc.”)
  3. (3) To confirm information about service (power receiving) points
  4. (4) For the execution of work by general electricity transmission and distribution utilities and electricity distributors based on Contracts for Wheeling Services, etc. such as: electricity meter reading; the maintenance, inspection and replacement of facilities; and the inspection of facilities during electricity outages and disasters, etc.
  5. (5) For the execution of work in relation to negawatt transactions
  6. (6) For the execution of electricity retail intermediary work (limited to information acquired in electricity intermediary contract work which corresponds to an item of information to be jointly used)
• Items of Information to be Jointly Used
  1. (1) Basic information: Name, address, telephone number and contract number of the Contract for Retail Supply, etc.
  2. (2) Information about service (power receiving) points: Service areas of general electricity transmission and distribution utilities and electricity distributors who conclude Contracts for Wheeling Services, etc., targets covered by the general provisions for isolated island services, service (power receiving) point identification number, information on the contract amount of wheeling contracts, electrical current upper limit value, electricity connecting transmission service menus, power factor, supply format, methods of decision-making under wheeling service contracts, meter information, lead-in pole number, availability of grid interconnection facilities, dates of changes made to wheeling contracts, meter reading date, contract status, and measures and methods of abolition
  3. (3) Information about negawatt transactions: Power sales volume, demand procurement volume, demand control volume, baseline
• Persons Responsible for the Management of Joint Use
  [In the case of contracts other than electricity retail intermediary contracts]
  1. (1) Basic information: Electricity retailers who have concluded Contracts for Retail Supply, etc.
     (However, in the case of basic information on consumers receiving isolated island and last resort supply services, this refers to general electricity transmission and distribution utilities^*3.)
  2. (2) Information about service (power receiving) points: General electricity transmission and distribution utilities and electricity distributors whose service area covers the supply (power receiving) site
  3. (3) Information about negawatt transactions: Demand control contracting parties.
• [In the case of electricity retail intermediary contracts]
  1. (1) Basic information: Electricity retail intermediaries who has concluded Contracts for Retail Supply, etc. (However, in the case of basic information on consumers receiving isolated island and last resort supply services, this refers to general electricity transmission and distribution utilities^*3
  2. (2) Information about service (power receiving) points: General electricity transmission and distribution utilities and electricity distributors whose service area covers the supply (power receiving) site.
  3. (3) Information about negawatt transactions: Demand control contracting parties.

1. *1. We jointly use personal information only within the scope necessary for the purposes of joint use. We do not necessarily use personal information jointly with all electricity retailers, general electricity transmission and distribution utilities, electricity distributors and demand control contracting parties.
2. *2. Electricity retailers refer to business operators to which none of the grounds for refusal of registration under paragraph 1 of Article 2-5 of the Electricity Business Act (Act No. 170 of July 11, 1964) applies, and who are registered as electricity retailers by the Minister of Economy, Trade and Industry (including business operators deemed to be registered as electricity retailers pursuant to the Supplementary Provisions of the Act for Partial Revision of the Electricity Business Act, etc. (Act No. 72 of 2014)). (Please refer to the Agency for Natural Resources and Energy website for the names, addresses and other information on these businesses.)
3. *3. General electricity transmission and distribution utilities refer to Hokkaido Electric Power Network, Inc.; Tohoku Electric Power Network Co., Inc.; TEPCO Power Grid, Inc.; Chubu Electric Power Grid Co., Inc.; Hokuriku Electric Power Transmission & Distribution Company; Kansai Transmission and Distribution, Inc.; Chugoku Electric Power Transmission & Distribution Company, Incorporated; Shikoku Electric Power Transmission & Distribution Company, Incorporated; Kyushu Electric Power Transmission and Distribution Co., Inc.; and The Okinawa Electric Power Company, Incorporated.
4. *4. Demand control contracting parties refer to business operations who have concluded demand control quantity adjustment service contracts with general electricity transmission and distribution utilities (including business operators who have acquired a business code prior to concluding a contract). (Please refer to the Organization for Cross-regional Coordination of Transmission Operators, JAPAN website for the names, addresses and other information on these businesses.)
5. *5. An electricity retail intermediaries is an entity who undertake a retail supply contract under their own name based on our calculations.
6. *6. “Intermediary service to terminate contracts for retail supply, etc.” is when an electricity retailer who has received an application for the conclusion of a new contract for retail supply, etc. from a customer requests to terminate the existing contract for retail supply, etc. entered into by and between the customer and their previous electricity retailer on behalf of the customer.

(Affiliated service related)

• Scope of Joint Users
  We may jointly use personal information with the following parties.
  • Provider of services included in retail supply contract^*1
• Purposes of Joint Use
  For the provision of the service and other related business execution
• Items of Information to be Jointly Used
  Name, address, telephone number and contract number of retail supply contract
• Persons Responsible for the Management of Joint Use
  The Kansai Electric Power Co., Inc.

1. *1. The service provider included in the retail supply contract means a person other than our company who provides the service when the retail supply contract includes services other than retail supply. (For the name of the provider, please check the price list of the retail supply contract.)

(Grid Connection Power Service Fee [Generation charge related])

• Scope of Joint Users
  We may jointly use your personal information with General electricity transmission and distribution utilities^*1 and Electricity generation operators^*2.
• Purposes of Joint Use
  For notifying and billing calculation information for grid-connected power receiving service charges (Generation charge).
• Items of Information to be Jointly Used
  1. (1) Basic information: generator name, postal code, address, telephone number and mail address, start and end dates of the procurement and payment period stipulated in the "Renewable Energy Special Measures Act".
  2. (2) Information on power receiving point: power receiving point identification number, information on the contract amount of wheeling contracts, billing amount, discount category, meter reading date, contract change status, meter information, power receiving voltage
  3. (3) Information on supply point: Supply Point Identification Number, information on the contract amount of wheeling contracts
• Persons Responsible for the Management of Joint Use
  1. (1) Basic information: The Kansai Electric Power Co., Inc.
  2. (2) Information on power receiving point: General electricity transmission and distribution utilities whose supply area is the power receiving point
  3. (3) Information on supply point: General electricity transmission and distribution utilities whose supply areas are the supply points

1. *1. General electricity transmission and distribution utilities refer to Hokkaido Electric Power Network, Inc.; Tohoku Electric Power Network Co., Inc.; TEPCO Power Grid, Inc.; Chubu Electric Power Grid Co., Inc.; Hokuriku Electric Power Transmission & Distribution Company; Kansai Transmission and Distribution, Inc.; Chugoku Electric Power Transmission & Distribution Company, Incorporated; Shikoku Electric Power Transmission & Distribution Company, Incorporated; Kyushu Electric Power Transmission and Distribution Co., Inc.; and The Okinawa Electric Power Company, Incorporated.
2. *2. "Electricity generation operators" refers to those who generate electricity in accordance with the wheeling supply terms established by the general electricity transmission and distribution utilities. Please note, however, that the scope of joint use with electricity generation operators is limited to information on supply points located at the same site as the power generation.

[In relation to the gas supply business]
（Gas supply service related）

• Scope of Joint Users We may jointly use personal information with the following parties^*1.
  • Gas retailers^*2
  • General gas pipeline service providers^*3
  • Gas retail intermediaries^*4 (limited to information acquired in gas intermediary contract work which corresponds to an item of information to be jointly used)
• Purposes of Joint Use
  1. (1) To conclude, revise or terminate gas transportation service contracts
  2. (2) To provide an intermediary service for the termination of contracts for retail supply^*5 (including contracts in relation to last resort supply services) and to provide information on the safety of gas appliances, etc. along with the switching of suppliers
  3. (3) To confirm information about service points
  4. (4) For the execution of work by general gas pipeline service providers based on gas transportation service contracts such as: gas meter reading; the maintenance, inspection and replacement of facilities; and emergency response to gas leaks, etc.
  5. (5) To provide notification of gas appliance inspection results^*6
  6. (6) For the execution of gas retail intermediary work (limited to information acquired in gas intermediary contract work which corresponds to an item of information to be jointly used)
• Items of Information to be Jointly Used
  1. (1) Basic information: Customer's name, address, telephone number and contract number of the contract for retail supply
  2. (2) Information about service points: service point identification number, the availability of meter information for load measuring instruments, information on gas meter valve locations, meter reading information, supply pressure, information on changes made in gas transportation service contracts, and building information
  3. (3) Information about the safety of gas appliances, etc. associated with service points: Information concerning the notification prescribed in paragraph 4 of Article 159 of the Gas Business Act^*7
• Persons Responsible for the Management of Joint Use
  [In the case of contracts other than gas retail intermediary contracts]
  1. (1) Basic information: Gas retailers who have concluded contracts for retail supply (However, in the case of basic information on consumers receiving last resort supply services, this refers to general gas pipeline service providers whose service area covers the service point)
  2. (2) Information about service points: General gas pipeline service providers whose service area covers the service point (including service points associated with the specified gas pipeline service business conducted by the general gas pipeline service provider)
  3. (3) Information about the safety of gas appliances, etc. associated with service points: Gas retailers who have concluded contracts for retail supply (However, in the case of basic information on consumers receiving last resort supply services, this refers to general gas pipeline service providers whose service area covers the service point)
  [In the case of gas retail intermediary contracts]
  1. (1) Basic information: Gas retail intermediaries who have concluded contracts for retail supply (However, in the case of basic information on consumers receiving last resort supply services, this refers to general gas pipeline service providers whose service area covers the service point)
  2. (2) Information about service points: General gas pipeline service providers whose service area covers the service point (including service points associated with the specified gas pipeline service business conducted by the general gas pipeline service provider)
  3. (3) Information about the safety of gas appliances, etc. associated with service points: Gas retailers who have concluded contracts for gas supply (However, in the case of basic information on consumers receiving last resort supply services, this refers to general gas pipeline service providers whose service area covers the service point)

1. *1. We jointly use each item of personal information with other business operators only within the scope necessary for the purposes of joint use.
2. *2. Gas retailers refer to business operators to which none of the grounds for refusal of registration under paragraph 1 of Article 6 of the Gas Business Act^*7 applies, and who are registered as gas retailers by the Minister of Economy, Trade and Industry (including business operators deemed to be registered as gas retailers pursuant to the Supplementary Provisions of the Act for Partial Revision, etc. of the Electricity Business Act, etc. (Act No. 47 of June 24, 2015)). (Please refer to the Agency for Natural Resources and Energy website for the names, addresses and other information on these businesses.)
3. *3. General gas pipeline service providers refer to business operators who have obtained a license pursuant to Article 35 of the Gas Business Act^*7 (including business operators deemed to have obtained a license to operate as a general gas pipeline service provider pursuant to the Supplementary Provisions of the Act for Partial Revision, etc. of the Electricity Business Act, etc. (Act No. 47 of June 24, 2015)). (Please refer to the Japan Gas Association website for the names, addresses and other information on these businesses.)
4. *4. Gas retail intermediaries refer to intermediaries who undertake a retail supply contract under their own name based on our calculations.
5. *5. “Intermediary service to terminate contracts for retail supply” is when a business operator who has received an application for the conclusion of a new contract for retail supply from a customer requests to terminate the existing contract for retail supply entered into by and between the customer and the previous business operator on behalf of the customer.
6. *6. Gas retailers notify gas appliance investigation results to general gas pipeline service providers engaged in transportation services of gas used for gas retail business pursuant to the provisions of paragraph 4 of Article 159 of the Gas Business Act^*7.
7. *7. The Gas Business Act refers to the Gas Business Act (Act No. 51 of March 31, 1954) amended pursuant to Article 5 of the Supplementary Provisions of the Act for Partial Revision, etc. of the Electricity Business Act, etc. (Act No. 47 of June 24, 2015).

（Gas security / sales agency, repair / sales related to gas equipment / equipment）

• Scope of Joint Users
  We may jointly use personal information with the following parties^*1.
  • Business operators engaged in gas safety, the repair/sale of gas facilities/equipment, gas sales agency business and the like (hereinafter, "Kansai Electric Power Company Gas Partner Companies and Organizations")^*2
  We may add to or change the above-stated business operators. In this case we will provide at least 1 month's notice of such addition or change via revision to the "List of Kansai Electric Power Company Gas Partner Companies and Organizations".
• Purposes of Joint Use
  1. (1) To gather information in order to enhance the safety and quality of supply facilities/owned gas appliances (including incidental facilities) and alarms (hereinafter, “Gas Appliances, etc.”)
  2. (2) To provide information about and sell (including rental/lease) energy equipment/Gas Appliances, etc.
  3. (3) For the repair of Gas Appliances, etc. within the warranty period and other repairs
  4. (4) For the smooth execution of safety activities and the settlement of receivables and debts between joint users arising in connection with energy equipment/Gas Appliances, etc.
  5. (5) Business incidental or related to each of the preceding items
• Items of Information to be Jointly Used
  1. (1) Basic information: Customer's name, address, telephone number and contract number and type of the Contract for Retail Supply, etc.
  2. (2) Information about service points: Information on gas meter valve locations, supply facility information
  3. (3) History, etc.: History of the purchase/sale (including lease/rental, etc.), construction and repair (content/outcome of repairs, cause of failure) of Gas Appliances, etc., usage of our company's or Kansai Electric Power Company Gas Partner Companies and Organizations' services and equipment, content of responses to questionnaires conducted by our company or Kansai Electric Power Company Gas Partner Companies and Organizations, usage of our company's or Kansai Electric Power Company Gas Partner Companies and Organizations' websites, history of correspondence/visits to our company or Kansai Electric Power Company Gas Partner Companies and Organizations
• Persons Responsible for the Management of Joint Use
  History of the purchase/sale (including lease/rental, etc.), construction and repair (content/outcome of repairs, cause of failure) of supply facilities/Gas Appliances, etc. owned by Kansai Electric Power Company Gas Partner Companies and Organizations, usage of Kansai Electric Power Company Gas Partner Companies and Organizations' services and equipment, content of responses to questionnaires conducted by Kansai Electric Power Company Gas Partner Companies and Organizations, usage of Kansai Electric Power Company Gas Partner Companies and Organizations' websites, history of correspondence/visits to Kansai Electric Power Company Gas Partner Companies and Organizations: Kansai Electric Power Company Gas Partner Companies and Organizations
  Information other than the information listed above: The Kansai Electric Power Company

1. *1. We jointly use each item of personal information with other business operators only within the scope necessary for the purposes of joint use.
2. *2. Please refer to the “List of Kansai Electric Power Company Gas Partner Companies and Organizations” posted on the Kansai Electric Power Company website for further details.

[In relation to our whole business]
（Integrated processing of our group companies, related to transactional receipts and disbursements.）

• Scope of Joint Users
  We may jointly use personal information with the following parties
  Kansai Transmission and Distribution, Inc.
• Purposes of Joint Use
  To process receipts and disbursements related to integrated transactions of our group companies
• Items of Information to be Jointly Used
  Name, address, telephone number, Name of company/organization, Affiliation department, position, Bank account information
• Persons Responsible for the Management of Joint Use
  The Kansai Electric Power Company

We will handle the retained personal information of an individual in accordance with the consent received from the individual concerned.
Please refer to the following link for typical examples of matters in which we may ask for consent.

Handling of Personal Information (Established on April 1, 2016)

Procedures for the Disclosure, Correction, Suspension of Use, Notification of Purpose of Use, etc. of Personal Information, and disclosure of records provided to a third party.

• Procedures for Requests for Disclosure, etc.:
  [Service desk]
  Kansai Electric Power Company website or contact center

  [Procedures, etc.]

  1. (1) Provision of a request form:
     We will post a special request form to any customer who makes a request to the service desk for disclosure, etc. in accordance with the law, etc.
  2. (2) Submission of request form:
     Please fill in all required items on the request form and return it by post. Please also write “Contains request regarding retained personal data” in red ink on the envelope. The “requester”, on the request form, refers to the individual identified by the retained personal data that is the subject of the request, and the “proxy of the requester” refers to the individual submitting the request form on behalf of the requester.
  3. (3) Identify verification:
     When submitting a request form, please enclose copies of the necessary documents (driver's license, various health insurance cards or pension handbooks, etc., passport, certification of seal registration, individual number card, etc.; hereinafter, “Identity Verification Documents”) to confirm the identity of the requester or the proxy of the requester.
  4. (4) Request by Proxy:
     [1] If the request form is submitted by someone who has received a letter of proxy from the requester as a proxy of the requester, then please enclose the letter of proxy along with copies of the requester's Identity Verification Documents in the envelope.
     [2] If the request form is submitted by a legal representative of the requester as a proxy of the requester, then please enclose a document that certifies the legal representative's status (abstract of family register, etc.) in the envelope. Copies of the requester's Identity Verification Documents are not required in this case.
     Please mask (color over, etc.) the items displayed on these documents that certify the legal representative's status which are not required for identify verification and certification of status before submitting these documents.
  5. (5) Handling of Identity Verification Documents:
     We will immediately shred and dispose of copies of Identity Verification Documents of the requester or proxy of the requester after we have confirmed the identity of the individual unless specially requested otherwise. Please mask (color over, etc.) the items displayed in the Identity Verification Documents which are not required for identify verification before submitting these documents.
  6. (6) Response:
     We shall, in principle, post by mail a written reply to the individual (requester or proxy of the requester) who submitted the request form. If the request is submitted by a proxy of the requester and you wish for the written response to be sent to the requester, then please make an indication to that effect when submitting the request form. We strive to promptly reply to the requests we have received; however, please allow around 10 business days after receipt of the request for the written reply to be posted. Please note that we may not be able to respond to requests as desired, such as not being able to disclose the requested retained personal data.
  7. (7) Handling Fee:
     We charge a handling fee of 500 yen (including consumption taxes, etc.) for each request for notification of the purpose of use based on paragraph 2 of Article 32 of the Act on the Protection of Personal Information and for each request for disclosure based on paragraph 1 of Article 33 of the same Act. (We will notify of the method of payment before disclosing the information, etc.)

     • * The above handling fee will be charged for requests made from October 3, 2005.
     • * We may charge an additional separately-specified fee for requests to disclose special content in the case it would necessitate a long internal investigation, etc.
     • * We may charge an additional quantity-based fee for extra physical media such as CDs and DVDs that is used for electromagnetic records.
  8. (8) Other:
     Please note that we may not be able to comply with a request to return a submitted request form once we have received it.
• Contact for inquiries concerning the handling of retained personal data:
  Kansai Electric Power Company website or contact center

• Handling of Personal Information Related to Our Procurement Procedures